FAQ - Find Answers to Common Questions About Our Products

ORDERING

Q1: How do I place an order?  
Simply browse, select your size/color, and checkout. You’ll receive an email confirmation instantly.  

Q2: Can I modify/cancel my order after placing it? 
Orders can’t be modified or canceled once the tracking number is generated (usually within 24 hours).  

Q3: What payment methods do you accept? 
We accept all major credit/debit cards, PayPal, and Shop Pay.  

Q4: Is my payment information secure?  
Yes! We use SSL encryption and never store your payment details.  

Q5: Do you offer discounts or promo codes?  
Yes! Use code TDC10 for 10% off all orders (unlimited uses).  

Q6: Will I receive an order confirmation?  
Yes! Check your inbox (and spam folder) for an email with your order details.  

SHIPPING, RETURNS & EXCHANGES

- - Shipping: 

Q1: How long does shipping take? 
- U.S. orders: 3–7 business days.  
- International: 7–15 business days (varies by location).  

Q2: Do you offer free shipping?  
Yes! Free U.S. shipping on all orders. International rates apply.  

Q3: Where’s my tracking number?  
Check your email (including spam). No luck? [Contact us](#) for help.  

Q4: What if my package is lost/damaged?  
Opt in for Worry-Free Protection at checkout for a refund.  

- - Returns & Exchanges: 
 
Q5: What’s your return policy?  
- 30-day free returns (unworn/unused).  
- U.S. customers get a prepaid return label.  

Q6: How do I exchange an item?  
Return the original item, then place a new order for the correct size/color.  

Q7: When will I get my refund?  
Refunds process within 3–5 business days after we receive your return.  

Q8: What if my package is missing, undelivered, or damaged in transit?
If you opted for Worry-Free Purchase Protection:  
1. Visit our Track Order Page  
2. Enter your tracking number  
3. Click the blue "Protected" section  
4. Select "Report an Issue"  
5. Follow the prompts for assistance  

*Note: This option is only available for Worry-Free Protection purchases.*

Q9: Are shoes shipped in their original box?  
No. To prevent damage during transit, we ship shoes wrapped in protective bubble wrap (no box included).