Reporting a Missing, Undelivered Package, or Damage

Q: What should I do if my package is missing, not delivered, or damaged?
A: If you opted for the Green Shipping Protection, follow these steps to help resolve the issue:

1. Visit the https://truedealsclub.net/apps/17TRACK by clicking this link.
2. Enter your tracking number and click "Track."
3. Locate the section marked "Protected" (highlighted in blue).
4. Click on the button that says "Report an Issue."
5. You will be guided through a series of questions to assist in investigating and resolving the issue promptly.

* Please note that this process is specifically for customers who have purchased the Green Shipping Protection.

Are the shoes shipped with a box?

No, to ensure a safe delivery, our suppliers do not include boxes when shipping the items. Instead, suppliers carefully wrap each pair in protective bubble wrap to ensure they arrive in excellent condition. Rest assured that they prioritize the protection of your shoes during shipment.

What happens after I make a purchase?

After making a purchase at True Deals Club, you will receive an email notification confirming your order. Once your order is shipped, we will send you another email with the tracking number, allowing you to easily track your package's journey. Please note that once a tracking number is created, no order cancellations are accepted, as the item is already in transit and in the care of our logistics partner.

To ensure you receive these important updates, we kindly request that you add our email address, truedealsclub@gmail.com, to your safe sender list or mark it as "Not Spam" in your email settings. By doing so, you can stay informed about the status of your order and enjoy a smooth shopping experience with True Deals Club. If you have any further questions or concerns, feel free to contact our customer support team. Happy shopping!

International Returns

Can I get a refund for my original shipping charges?
Unfortunately, original shipping charges cannot be refunded.

How can I speed up the return process?
To expedite the process, please provide us with the following details:
1. Package Dimensions (Length x Height x Width): Please specify cm or inches.
2. Package Weight: Choose from lb, kg, g, or in.
3. Packaging Type: Is the item in a box or plastic bag?
4. Shipping Date Availability: Inform us when you can ship the item.

Why is direct cooperation important?
Due to our supplier's involvement and time zone differences, providing the requested details directly ensures a quicker and more efficient return process, ensuring a seamless experience for you.

What happens after I provide the requested details?
Upon receiving your details, we will promptly generate a prepaid return label. This label will facilitate the secure return of your item.

How will I be updated on my refund status?
We will initiate the refund process upon receiving the returned item. You will be kept updated throughout the process.

Is there any compensation for shipping charges?
While we do not refund shipping charges, as a token of appreciation, we're pleased to offer you a discount code for your next purchase.